How do you handle call data security?
ConversAI is SOC 2 Type II certified with enterprise-grade security. All calls are encrypted in transit (TLS 1.3) and at rest (AES-256). We're HIPAA-compliant for healthcare, PCI-DSS compliant for payment processing, and TCPA-compliant for collection calls. Data centers are ISO 27001 certified with redundant backups and disaster recovery. You control data retention policies and can request deletion anytime. Call recordings and transcripts are stored securely with role-based access controls. We never sell or share customer data. Annual security audits ensure compliance with evolving standards.
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How long does setup take?
Basic AI agent setup takes 2-7 days from kickoff to launch. Simple use cases like appointment scheduling or FAQ handling can go live in 48 hours. Complex implementations with custom integrations, advanced workflows, or specialized compliance requirements take 2-4 weeks. Our team handles most technical work. You provide call scripts, business rules, and access to systems like your CRM. We offer white-glove onboarding with dedicated implementation specialists. Most businesses run a pilot within one week. Rush implementations available for urgent needs. Timeline depends on your responsiveness and complexity.
Do I need technical expertise to implement?
No technical expertise required. ConversAI is designed for business users, not developers. Setup happens through an intuitive visual interface using drag-and-drop conversation builders. Our team handles technical configurations including phone system integration, API connections, and server setup. You focus on defining conversation flows and business rules in plain English. We provide training sessions for your team. Ongoing management requires no coding skills. However, API access is available for technical teams who want deeper customization. Most customers successfully launch without any IT involvement beyond providing system access credentials.
What integrations are supported?
ConversAI integrates with 100+ platforms including Salesforce, HubSpot, Zendesk, Calendly, Google Calendar, Microsoft Teams, Slack, Twilio, and most major CRMs and help desks. We support standard protocols like REST APIs, webhooks, and OAuth authentication. Custom integrations are available for proprietary systems. The AI can read data from your systems during calls and write back actions like creating tickets or updating records. Integration setup typically takes 1-3 hours per system. Our integration library grows monthly. If we don't have your system, we can build it.
Still have questions?
Talk to our team to learn how ConversAI can help your business