What happens when AI can't answer a question?
When the AI encounters something outside its knowledge or requires human judgment, it seamlessly transfers to a live agent with full conversation context. The human receives a summary of everything discussed, so callers never repeat themselves. You control which scenarios trigger escalation. The AI can also offer to take a message, schedule a callback, or send information via email. Every unhandled question is logged so you can train the AI to handle similar cases in the future.
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What is a voice AI phone agent?
A voice AI phone agent is an autonomous system that handles customer calls using advanced natural language processing. It can answer questions, qualify leads, schedule appointments, process payments, and escalate complex issues to humans—all in real-time. Voice AI operates 24/7 without breaks, reducing call center costs by 40-70% while maintaining high customer satisfaction. Over 500 businesses now use AI agents for sales, support, and collections.
How does voice AI differ from IVR systems?
Traditional IVR systems use rigid menus and button presses, while voice AI understands natural speech and context. Voice AI can handle open-ended conversations, remember previous interactions, and adapt responses dynamically based on caller intent. Unlike IVR, voice AI doesn't force callers through frustrating menu trees. It understands questions like "Can I reschedule my appointment?" without requiring specific keywords. The result is 3x faster resolution and 85% higher customer satisfaction scores.
Can voice AI understand regional accents?
Yes, modern voice AI is trained on diverse speech patterns and accents from around the world. ConversAI's voice agents support 100+ languages and regional variations, including American, British, Australian, Indian English, and many others. The AI adapts to speaker patterns in real-time using advanced acoustic models. It handles accents, background noise, and speech variations with 95%+ accuracy. If the AI doesn't understand, it politely asks for clarification rather than failing silently.
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