Does it work for customer support/helpdesk?
Absolutely. Voice AI handles tier-1 support calls like password resets, order status checks, return requests, and common troubleshooting. The AI accesses your knowledge base to provide accurate answers instantly. It can process simple requests like address changes or subscription updates without human involvement. Complex issues are escalated to human agents with full context. Support teams focus on challenging problems while AI handles repetitive tickets. Customers get instant help 24/7 without hold times. Support costs drop 50-70% while customer satisfaction improves. SmartDesk integration provides seamless omnichannel support across phone, email, and chat.
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Does voice AI work for healthcare (HIPAA compliance)?
Yes, ConversAI is fully HIPAA-compliant for healthcare organizations. Our platform meets all requirements for Protected Health Information (PHI) handling. AI agents can schedule appointments, send prescription reminders, answer insurance questions, and provide pre-visit instructions—all while maintaining compliance. Business Associate Agreements (BAAs) are standard. All staff undergoes HIPAA training. Call recordings exclude PHI or are encrypted with strict access controls. Healthcare clients include medical practices, dental offices, and pharmacies. Voice AI reduces administrative burden by 60% while improving patient experience. HIPAA compliance is verified through annual audits.
Can AI handle loan collection calls legally (TCPA)?
Yes, ConversAI is designed with TCPA compliance built-in for financial services and debt collection. The AI automatically honors Do Not Call lists, call time restrictions, and consent requirements. Every call is logged with timestamps, recordings, and consent verification. The AI never uses threatening language, harassment tactics, or deceptive practices. It follows FDCPA guidelines for collection communication. You can configure maximum call attempts, frequency caps, and opt-out procedures. Legal compliance is monitored continuously. Loan servicers report 40% improvement in collection rates while reducing compliance risk. Built-in safeguards protect your business.
How does voice AI help real estate agents?
Voice AI handles lead qualification, property inquiries, and showing scheduling for real estate professionals. The AI asks buyer qualification questions like budget, timeline, location preferences, and mortgage pre-approval status. It answers common questions about listings using MLS data. Schedules property tours by checking your calendar availability and confirming with buyers. Follows up with leads who haven't responded to emails. Provides 24/7 coverage for after-hours calls when properties are often viewed. Real estate agents save 10-15 hours weekly on phone calls. Focus time on closings instead of screening unqualified leads.
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