Step 1
Validate the enquiry
Check the request, contact details and applicable contact permissions. Decide when the call should happen and prevent duplicate triggers from creating duplicate calls.
Voice-first operational workflows
Build a voice workflow for requested lead callbacks
Turn an eligible enquiry into a voice conversation and a recorded follow-up. Define the qualification questions and next action before connecting the workflow to your lead source.
Build the workflow around a clear result
Step 2
Run a focused conversation
Configure an agent to understand the enquiry, collect required information and identify the requested next step. Route requests outside that task to a person.
Step 3
Record the follow-up
Correlate the call result with the original lead and update your destination system through its supported interface. Keep no-answer and incomplete results distinct from qualified enquiries.
What to measure in your pilot
- Eligible enquiries contacted and connected
- Qualified outcomes with evidence and an assigned next step
- Completed follow-ups, no-answer cases and duplicate prevention
Treat these as workflow design goals. Test with designated contacts, verify saved records, and arrange a human follow-up path before expanding usage. Results depend on your task, configuration and connected systems.
Voice pricing: ₹4 per connected minute
Workflows are free for now. Only connected voice calls use credits. ₹1 = 1 credit. Voice calls use 4 credits per connected minute. For example, 100 billable connected minutes use 400 credits (₹400). Review your account for allowances, billing intervals and other applicable terms.